Terms of service

1. Acceptance

By creating an account or using our service, you agree to these terms. If you’re using the service on behalf of a business, you confirm you have authority to bind that business.

2. What we provide

A subscription software service that lets home-service operators run a tracked customer-referral program: post-job SMS, ambassador phone extensions, shareable contact cards, referral attribution, and reward queueing. The exact features available depend on your plan.

3. Subscription and billing

Subscriptions are billed monthly in Canadian dollars (CAD) via Stripe. You authorize us to charge the payment method on file each month until you cancel. Cancellation takes effect at the end of the current billing cycle. We do not auto-renew annual plans without your action.

Refunds: if the service materially fails to perform as described and we cannot resolve it within a reasonable period, you may request a prorated refund of the unused portion of the current billing cycle. Refunds are not provided for change of mind after 30 days of use.

Tax: while we are a small supplier under Canadian tax rules, no HST/GST is collected. When we cross the small-supplier threshold, applicable tax will be added to invoices.

4. Your data, your customers

You own the customer records you upload or sync. We’re a processor acting on your instructions. You can export your data at any time and delete your account on request.

By using the service, you represent that your existing customer relationships qualify as implied consent under CASL §10 (or that you hold express consent), and that you are authorized to share their contact information with us for the purpose of running the referral program.

5. Acceptable use

You will not use the service to send messages that violate CASL, harass recipients, market unrelated products, or attempt to deceive recipients about the sender’s identity. We reserve the right to suspend the service if we detect activity that materially risks our carrier relationships or violates the law.

6. Software ownership

We own the software, design, branding, and infrastructure. You receive a non-transferable license to use the service while your subscription is active. You may not reverse-engineer, resell, or sublicense the service.

7. Limitation of liability

To the maximum extent permitted by Canadian law, our aggregate liability for any claim arising from this agreement is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for lost profits, lost revenue, or indirect damages.

Nothing in these terms limits liability that cannot be limited under Canadian consumer-protection law.

8. Termination

You can cancel any time from your account settings or by emailing us. We can terminate your account for non-payment or for material breach of these terms. On termination we’ll provide a reasonable export of your data on request.

9. Changes to these terms

We can update these terms. Material changes will be communicated by email at least 30 days before they take effect. If you don’t agree, you can cancel and we’ll prorate the refund.

10. Governing law

These terms are governed by the laws of the Province of British Columbia, Canada. Disputes are subject to the exclusive jurisdiction of the courts of British Columbia.

11. Contact

Questions: hello@referralbooster.ca. Legal notices: legal@referralbooster.ca.